Terms and Conditions
In these Booking Conditions, the terms “you” and “yours”, “yours” refer to all the names indicated in the booking (including names added or replaced at a later time). “We” and “our” refer to the Tafuri Hotel. The term “Suppliers” refers to any third party that can provide transport services, hôtellerie or any other service directly contracted with you.
By making a reservation, the person who completes the process is identified as the representative of the group and confirms that he is authorized by the other participants to adhere to these Booking Conditions. The group representative is responsible for any payments due to us.
We will confirm your stay (which is subject to availability) by sending you a confirmation note via e-mail or post. Please check your booking confirmation carefully and contact us if this document or any other document appears incomplete or incorrect, as it may not be possible to change it later. To confirm your booking, you will be required to pay an advance of at least 50% of the entire amount of the stay booked at our facility, including the cost of any selected paid services. The payment of this deposit is mandatory and must be made when booking the stay, using the online payment systems provided on our website www.tafurihotel.com.
In the absence of this payment, the reservation cannot be completed and will therefore be void.
Upon check-in at the hotel you will be asked for a credit card to guarantee payment. The credit card may also be different from the one used for the advance payment required for the relative online booking of the stay made on the Tafuri Hotel website.
The contract is in effect when we send you the booking confirmation. The aforementioned contract is subject to Italian law and the parties agree that any dispute will fall within the competence of Italian law.
The cost of your stay
We reserve the right to increase or decrease the rates at any time. The price of your stay will still be confirmed at the time of your booking.
From the moment your booking is confirmed (however subject to errors and omissions), the price of your stay will not be increased / will not be subject to changes. The confirmed rate will not include any local tourist taxes, to be paid locally upon arrival at the facility. We reserve the right to correct any errors, both in the advertised and in the confirmed price. We will update the prices when we become aware of the error itself. Please note that errors and changes may occasionally occur. We advise you to check the price of your chosen stay at the time of booking.
The Italian anti-money laundering legislation (Legislative Decree 21.11.2007 n. 231, art. 49 and subsequent Legislative Decree 6.12.2011 n. 201, art. 12 paragraph 1) prohibits the transfer of cash if the value being transferred is in total equal to or greater than 1,000 euros.
The transfer is also prohibited when it is made with several payments below the threshold that appear artificially split.
Therefore, in the event that the total amount due for the services is equal to or greater than € 1,000, payment must be made through credit cards accepted by the hotel.
Changes made by you
If you wish to make changes to your reservation, you must necessarily notify us by contacting our reservations center at +39.0828.851686 or at the email address firstname.lastname@example.org.
While it is our goal to assist you, we cannot guarantee that we will be able to accommodate your every change request. When the conditions for which it will not be possible to make the requested change to the reservation made by you are met, this operation will be treated as a cancellation and a subsequent re-booking and any consequent cancellation penalty will be applicable.
Cancellations made by you
In the event that you or any participant in your group need to cancel your stay after the booking confirmation, the group representative is required to notify us immediately. Your cancellation notification will be effective only if communicated to our Booking Center and made in writing to the relevant email address email@example.com. On this occasion, you will receive an identification number of the cancellation operation, relating to the date and time of your communication. We suggest that you save this cancellation number for your convenience.
In the event that the cancellation is made by you beyond the free cancellation terms indicated at the time of booking and in the confirmation notifications you have received, you will incur a cancellation penalty equal to the cost of the advance paid at the time of booking.
In case of failure to cancel within the terms indicated at the time of booking and failure to arrive at the hotel, you will incur a penalty equal to the advance paid at the time of booking.
There are particularly advantageous tariff plans that have more restrictive cancellation policies or higher penalties, equal to up to 100% of the value of the stay itself.
This penalty will in any case be communicated to you at the time of booking.
The aforementioned penalties can in any case be recovered on a possible new booking made at our facility, which must in any case be agreed with our Booking Center and made no later than 6 months after the date of expected arrival at the facility relating to the canceled booking.
Changes and cancellations made by us
We plan offers and rates several months in advance. Occasionally we need to make changes or correct errors on the website, promotional packages and other details, both before and after reservations have been confirmed. It is our responsibility to try as much as possible to avoid changes and cancellations, but we reserve the right to make them. Most of the changes are minor in nature but we occasionally need to make more significant changes. In this case, we will do our best to communicate it to you as soon as possible. If there is the possibility and time necessary to prepare things before the departure date of your stay, we will propose the following alternatives:
– Accept the modified conditions (for significant changes);
– An alternative stay proposed by us, with similar or higher standards and conditions than the one originally booked;
– Cancel or accept the cancellation, in which case any payment already made to us will be reversed;
– Please note that the alternatives proposed above are not applicable in the event that the changes are of a minor nature.
With the exception of the cases expressly contemplated by these Booking Conditions, we are not responsible for any additional costs or expenses incurred by you or in the event that the complete or partial use of our services is limited due to the occurrence of “force majeure” causes. . In this document relating to the Booking Conditions, “force majeure” means any event that cannot be foreseen or avoided by us or our service providers, despite all the attention paid. This type of event includes war or related events, riots, civil wars, terrorist attacks, natural or nuclear disasters, fires, adverse weather conditions, strikes or any other event beyond our control.
Our liability to you
It is our intent to reassure you that all the services provided in your booking are defined with the utmost care and provided in full compliance with the provisions of the booking contract. We will be responsible for any failure occurring during your stay, in the event that the cause is attributable to a default by us or our employees (if they were operating in their faculties and duties as an employee) or due to shortcomings on the part of our booking and sales agents (where applicable). Instead, it will be your responsibility to prove that there has actually been a default on our part, in case you wish to make a complaint. We will not be liable for any illness, injury or injury, death, loss of any personal belongings, damage, additional cost in any of the following cases:
– For lack to be attributed to one or more people belonging to the group of participants;
– For failures to be attributed to a third party not directly connected with the provision of the service or stay and which could not have been foreseen or avoided;
– Due to an event or circumstance that we or the service provider in question could not foresee or avoid, despite the utmost care applied;
– For lack of some third party that is not directly involved in the provision of services on our behalf.
In addition to this, we will not be responsible for the lack of enjoyment of your stay due to your failure to communicate some important element in this sense at the time of booking or not resulting in the booking contract.
In particular, we will not be responsible for any service that is not expressly included in the contract. This excludes from liability, for example, any additional service provided directly by the hotel or by an external supplier, not indicated in the conditions of the offer and which has not been agreed upon at the time of booking.
Problems and complaints
In the event that you have any reason to make a complaint or have any problems to report, you are required to immediately inform the provider of the service in question. Any verbal notification must be reported in writing and sent to our supplier as soon as possible. Until we become aware of a problem, we cannot try to solve it. Many problems can be solved quickly. On the contrary, in the event that you are still unsatisfied, you can write to the hotel manager and our Customer Service Office at the addresses you find on our website www.tafurihotel.com within 28 days of the end of your stay, indicating the number of confirmation of your booking and a full description of your complaint.
Upon booking, you accept responsibility for any damage or loss caused by yourself or by a participant in your group. Full and immediate payment will be required for any damage or loss caused, directly to the manager / manager of the hotel or of the service provided. If you fail to do so, you will be responsible for any lawsuits brought against you and you will be required to pay in full also our legal fees and any third party involved.
General conditions for suppliers
Some of the services that make up your holiday may be offered by independent hotel suppliers. The latter provide for the provision of these services according to their own general conditions of sale. Copies of the parts relating to these terms and conditions, where available, can be provided upon request by the Tafuri Hotel or by the supplier itself.
Special requests and health problems
If you have any special requests, we ask you to let us know at the time of booking. While we will endeavor to satisfy you in all requests, as long as they are reasonable, we cannot guarantee that any request will be met unless we give our written confirmation. You will get written confirmation of your request (where possible) if the request itself is of fundamental importance to you. Confirmation that the request has been notified or sent to the supplier or included in the special requests on the receipt or any other documentation, is not confirmation that such request will be satisfied.
Unless specifically indicated, all special requests are subject to availability. We regret not being able to accept them for bookings with special conditions, eg. in bookings where a particular condition of fulfillment of a special request is specified. All bookings will be treated as “standard” bookings subject to the above provisions of special requests.
If you or anyone you know have any health or disability problems that could affect the course of your holiday, please let us know before confirming your booking. If we reasonably believe that we cannot meet the particular needs you have indicated, we will reserve the right to decline your booking or, if this information is not received at the time of booking, it will not subsequently be taken into consideration.
You are responsible for all travel documents and vouchers. You will not be reimbursed if, due to travel documents not in order, you are unable to make or complete the stay itself and we will not be responsible for the additional costs that you may incur as a result.
Alternative dispute resolution
The European Commission, with Regulation 524/2013 / EU, has set up an online platform that provides an alternative resolution tool for disputes that may arise between “consumers” and “professionals”. This tool can be used by the consumer to resolve any dispute relating to online sales contracts for goods and services in an out-of-court, independent and impartial manner. If you are a consumer resident in the European Union, you can use this platform by connecting to the following link https://webgate.ec.europa.eu/odr/main/?event=main.home.show. Here you will find all the information necessary to initiate any alternative resolution of the dispute.