Last Updated 11.03.2021
The Tafuri Hotel (hereinafter referred to as “TH” or “we”) is committed to protecting the privacy of all its users, therefore it wishes them to be aware of how Personal Identification Data (as defined below) are collected, used and disclosed ). Any reference to “TH” or “we” in this document, as the context requires, will be understood to refer jointly to TH.
By using this website or a mobile application (“Site”), including SMS, by providing TH with your Personal Identification Data (as defined below) or by otherwise indicating your consent to receive marketing information or by TH, the User consents to all operations carried out by TH in relation to his Personal Identification Data as established in this Policy. If the User disagrees with the terms and conditions of this Policy, he / she must not use the Site or provide Personal Identification Data to TH through the Site or in any other way.
This Policy does not describe the collection, use or disclosure of data by third parties, including third parties who own or manage property of TH. Please note that any affiliated organizations are independent entities, which are neither owned nor controlled by TH. Any affiliated organizations may have their own privacy policies which may differ from this Policy. For information on the privacy practices of any affiliated organizations, please see their privacy policies and not this Policy.
This Policy aims to describe the broadest range of data processing activities performed by TH worldwide. However, in some jurisdictions these activities may be more limited due to the legal limits in force there. In the event that any activity described here is not permitted by the laws in force in the country, state or province in which he resides, the User agrees that the remaining parts of this Policy that are admissible are applied to the maximum extent permitted by the law.
PERSONAL IDENTIFICATION DATA COLLECTED BY TH
The TH may collect the “Personal Data” of the user, ie information that identifies the User as a natural person or through which the User can be identified, such as those listed below:
– Contact details, such as name, postal address, e-mail address and telephone number;
– Credit card number or other payment account number, billing address and other payment and billing information (“Payment Information”);
– Data on participation in any TH promotions and loyalty programs, data on the online user account, data on the profile or on the password and data on subscription to promotional programs;
– Records and copies of the User’s correspondence if these contacts TH;
– Data necessary to satisfy particular requests (for example health conditions that require specific accommodation);
– Data on the User’s stays, including hotels in which he has stayed, date of arrival and departure and goods and services purchased;
– Data collected through the use of CCTV systems, electronic keys and other security systems;
– In limited cases, customer credit data.
TH may collect Personal Identification Data from various sources. For example:
– Through the Site;
– Through the booking procedures and call centers;
– Through social media and brand channels (for example Facebook and Twitter);
– From any affiliated organizations or other third parties;
– In other cases where the User voluntarily provides such data to TH, for example in connection with TH’s loyalty program or promotional campaigns.
The TH may also combine the Personal Identification Data collected with others in the public domain and received from third parties or which refer to Personal Identification Data received from third parties. The collection and use of Personal Identification Data, separately or in combination, is carried out in accordance with this Policy for the purposes described therein.
If the User voluntarily provides the TH with “Sensitive Data” (for example Personal Identification Data concerning his health), such data will be used exclusively as necessary to satisfy particular requests (for example health conditions that require specific accommodation). For example, if the User voluntarily communicates a need related to their health to TH, the TH could store and use this information so that they can be provided with a room equipped with the appropriate services. TH does not collect or store Sensitive Data unless they are voluntarily provided by the User. By providing such Sensitive Data, the User expressly consents to the collection, processing and storage of such data by the TH in accordance with the terms of this Policy.
PROMOTIONS AND LOYALTY PROGRAMS
To subscribe to any TH promotions or loyalty programs, the User must provide the TH with some of his Personal Identification Data, such as name, e-mail address, postal address and telephone number, necessary to create and manage his account, manage the TH program and provide you with the benefits it offers.
The registration or the maintenance of the subscription to one of the possible TH programs or promotions constitutes the acceptance by the User of the terms and conditions of the TH program (available on the website www.tafurihotel.com), as well as the express consent written by the User to all the operations carried out by TH in relation to his Personal Identification Data in compliance with this Policy. Continued use of the Site by the User after the expiry of the TH program constitutes the User’s implicit consent to all operations carried out by TH in relation to his Personal Identification Data in compliance with this Policy.
METHOD OF USE OF PERSONAL IDENTIFICATION DATA COLLECTED BY TH
The TH collects Personal Identification Data relating to guests, visitors to the Site and others in order to be able to offer an experience that meets their specific needs. TH may collect, use and disclose Personal Identification Data for one or more of the following purposes:
Processing of requests for information or reservations. To process the User’s requests, for example to complete a credit card transaction or make reservations at the Hotel or to respond to requests for sending marketing materials, information or other newsletters (and to personalize these newsletters and the Site based on the User’s preferences). For example, when the User makes a reservation through the TH centralized booking system, he may collect the User’s payment data that he may use and disclose to fulfill his reservation request. TH operates a worldwide accessible website, call center and database in Italy (at the TH headquarters) in order to facilitate TH’s commercial operations and the management and maintenance of its centralized booking system.
Programs with membership. To administer and manage voluntary membership programs, including any loyalty programs, which enable members to earn and use points, rewards or credits related to such programs.
Administrative and other communications. To send the User important information relating to the Site, any changes to the terms, conditions and policies of the TH or other information of an administrative nature (for example data concerning the User’s travel bookings, for example, booking confirmations or communications prior to arrival). TH may also use your Personal Identification Data to determine if you are eligible and / or to send you marketing communications or to inform you about TH products, programs, improvements, events, special offers and services, affiliated organizations and third parties that may interest you. , if the User has given consent to receive such information. For more information, see the “Your Choice” section below in this Policy.
Promotions. To manage sweepstakes or any other promotional or marketing activities (hereinafter collectively referred to as “Promotions”). When the User signs up for or participates in a Promotion and, if applicable, wins a prize, TH generally asks the User for certain Personal Identification Data which he uses to manage the Promotion. Participation in these Promotions is entirely voluntary and the User has the possibility to choose whether or not to disclose his Personal Identification Data. The User must carefully read the possible regulations of each Promotion in which he participates, as they may contain important additional information on the use of his Personal Identification Data by the TH. In the event that the rules of a Promotion provide for rules on the processing of the User’s Personal Identification Data in conflict with this Policy, the rules of the Promotion rules will prevail.
Surveys. To conduct or facilitate surveys and ask the User to respond to questionnaires in order to provide increasingly better products and services to customers and visitors to the Site. The completion of any surveys or questionnaires is totally voluntary.
Customer care. To track, process and answer customer service questions and optimize and improve the customer experience. TH may also transmit the User’s Personal Identification Data to third party service providers and affiliated organizations in order to allow such third parties to track, process and answer questions addressed to customer service.
Internal business purposes. For internal commercial purposes, such as data analysis, audits, new product development, Site improvements, service improvement, identification of usage trends and visit patterns, determination of the effectiveness of Promotions and compliance with contractual obligations.
Legal Obligations. To comply with legal and regulatory obligations in accordance with applicable laws, court orders, subpoenas or other legal process.
Email to friends. To allow the User to forward information about TH products and services to other people, such as friends or colleagues. To use this function, the User may be required to provide the TH (and the TH may use) the relevant name and e-mail address of the person in question to facilitate the sending of such messages (any Personal Identification Data of the User , such as name and e-mail address, provided for this purpose will obviously be disclosed to that person). By using this functionality, the User declares that he is authorized to use and provide the TH with the name and e-mail address of the recipient for the purpose in question. TH will not use the recipient’s Personal Identification Data for any purpose other than sending the requested e-mail, unless any other purposes are disclosed to the User when the latter provides such Personal Identification Data or unless the TH has not separately acquired such Personal Identification Data in any other way.
Other uses. TH may also use the User’s Personal Identification Data in any other ways described at the time of the provision of such data by the User or for other purposes with the User’s consent.
METHOD OF SHARING AND DISCLOSURE OF PERSONAL IDENTIFYING DATA BY THE TH
Affiliated and Third Party Organizations. TH may also share the User’s Personal Identification Data with affiliated organizations and other third parties for the purposes described in this Policy (for example, to send the User’s booking data for a product / service possibly provided by an affiliated organization and third parties, etc.).
Third party service providers. TH makes use of third party service providers to provide certain products and services on its behalf, including booking services, billing and payment and credit card management, IT services, customer services, delivery services and mail, sms services, communication and delivery of promotional and marketing materials via e-mail, post and sms, management of promotions and customer surveys, administrative services, data analysis and other similar services. TH may share the User’s Personal Identification Data in order to allow such third parties to provide said services or as otherwise necessary for the normal conduct of TH’s commercial operations, including the management of any loyalty programs and commercial promotions. If the TH entrusts the processing of the User’s Personal Identification Data to third parties or provides such data to third party service providers, the TH requests these third parties to protect the User’s Personal Identification Data through adequate security measures and to limit the ” use of the same for the purposes for which the TH has disclosed such data to them.
Promotions. The Personal Identification Data provided as part of the Promotions may be shared with third party sponsors of such Promotions (regardless of whether the Promotions are hosted by the TH) or in other ways in accordance with the regulations applicable to such Promotions.
Transfer. In the event of any reorganization, merger, sale, joint venture, sale, transfer or other transfer of ownership of all or part of the commercial activity, assets or shares of TH, the same may transfer all data from the same. collected in accordance with this Policy. Any successor, successor or assignee may use the User’s Personal Identification Data as described in this Policy.
Social networking forum. TH could make available interactive services (for example message boards, forums and blogs) through which the User can publish information and materials on the Site. Please note that any data disclosed through these services becomes public and may be available to visitors to the Site and the general public. The User is advised to use discretion and attention when he decides to disclose his Personal Identification Data or any other information through such services. If the User decides to voluntarily provide their Personal Identification Data through a forum, such data may become public and be used by others for any purpose.
Liability in case of data transfer. If a service provider who has received Personal Identification Data from the TH about a person residing in the EU or Switzerland should take actions that violate the principles of the EU-US or Swiss-US Privacy Shields, the TH will be held responsible for such actions unless it can prove that it has no responsibility for it.
NON-IDENTIFYING PERSONAL DATA
The TH may also collect “Non-Identifying Personal Data”, ie aggregated and / or anonymized data, demographic data and any other information that does not reveal the specific identity of the User. Since Non-Identifying Personal Data does not identify the User as a natural person, TH may use and share them with any affiliated organizations and other third parties for various purposes, including facilitating and improving the continuous access and use of the Site by the ” User, to better customize the services of the TH with respect to the personal interests of users, analyze visit patterns and optimize and improve customer service, as well as for their own other commercial purposes. While the User browses the Site, the TH and its service providers may collect certain Non-Identifying Personal Data, including type of computer (Windows or Macintosh), screen resolution, version of the operating system, Internet browser and its version using technologies automatic data collection.
The TH may also use third-party analytics and advertising providers to keep track of the use of the Site by users and analyze it on behalf of the TH through such automatic data collection technologies. These third parties collect and share with the TH, as requested by the same, data on the use of the Site regarding visits to the Site, analyze and perform research on the effectiveness of the advertisements of the TH, keep track of the use of the pages and paths followed during visits to the Site and help TH to make it as targeted as possible and to monitor the use of advertising banners on the Internet on the Site or other sites, as well as monitor the use of other links from the sites of other TH marketing partners to the Site. TH does not control the tracking technologies of such third parties or their potential use. If you have any questions about an advertisement or other targeted content, please contact the responsible provider directly.
The TH may also collect cookie-related data. A cookie is a simple text file stored by a website server on the user’s computer or mobile device. A cookie contains anonymous data, such as a unique identifier and website name, as well as some numbers and digits. Cookies allow a website to remember user preferences and the items they place in their shopping cart. Most browsers provide information on how to block the installation of new cookies, how to be notified of the receipt of new cookies and how to disable existing cookies. Such explanations should be provided by the “Help” function of the browser used. Alternatively, visit www.allaboutcookies.org, which provides complete information on how to disable cookies on a wide range of desktop browsers. Please note that, in case of deactivation or refusal of cookies, some parts of the Site may be inaccessible or not work properly.
The IP address is a number that is automatically assigned to the computer used by the User to access the Site by their Internet service provider. The number is identified and automatically stored in the log files of the TH server when users visit the Site, together with the date and time of each visit and the pages visited. Collecting IP addresses is a standard Internet procedure and is done automatically by many websites. TH uses IP addresses for purposes such as calculating Site usage levels, facilitating the diagnosis of server problems, validating a regular user session through the Google® captcha and the management of the Site. Please note that IP addresses, server log files and related data are treated by the TH as Non-Identifying Personal Data, except in cases where the provisions of law provide for different procedures.
DO NOT TRACK
The web browser used may allow the User to choose whether he wishes to allow websites to collect data over time about his online activities via various websites or online services. Currently the Site does not take into consideration “Do Not Track” requests or other similar preferences that the User may have configured in their Web browser, so the Site may continue to collect data in the manner described in this Policy. However, as indicated in the “Non-Identifying Personal Data” section above, the TH allows the User to make some choices with respect to the data collected by changing the cookie settings of their browser.
THIRD PARTY SITES
SAFETY AND INTEGRITY
Considering the security of the User’s Personal Data to be important, TH has implemented security measures that provide adequate precautions against unauthorized access, disclosure, alteration or destruction of the Personal Identification Data. The Personal Identification Data that TH collects from the online User is stored by TH itself and / or its service providers and protected through a combination of physical and electronic access controls, firewall technologies and other appropriate security measures. However, these security measures are not able to completely prevent the loss, access, misuse or alteration of the Personal Identification Data. If required by law, TH will inform the User of any loss, access, improper use or alteration of this type of Personal Identification Data that could affect the same so that the User can take the necessary measures to protect his rights. . TH may decide to inform the User by post, e-mail or telephone where permitted by law.
Do not send the TH Payment Data or Sensitive Data by e-mail or through areas not specifically designated (for example, do not send the credit card number in a field such as “Comments”). If you believe that your interaction with TH is no longer secure (for example, if you believe that the security of your TH account has been compromised), you must immediately report the alleged problem to TH’s Customer Service, such as indicated below in this Policy. Please note that if you decide to send a notification by regular mail, the response time for the alleged problem will be slower.
USER CHOICE POSSIBILITY
The User always has the possibility to choose which Personal Identifying Data he wishes to provide to TH. However, if the User decides not to provide certain data, this could affect some services offered by TH. For example, the TH cannot accept a reservation without a name and, if the TH cannot disclose the User’s Personal Identification Data to any other affiliated organizations, it may not be able to provide the User with all or certain services of reservation, other services or advantages relating to promotional programs reserved for registered users. TH undertakes to satisfy the User’s requests as soon as reasonably possible.
In some jurisdictions, data privacy laws or other laws may require TH to obtain your consent before sending you information not specifically requested by the user. In certain circumstances, the User’s consent may be implicit (for example, where the sending of communications is necessary to satisfy the User’s requests and / or if the User has voluntarily provided data to TH for its use) . In other cases, the TH may be required to request the express consent of the User (for example, if the data collected is considered by local regulations as Sensitive Data).
If the User does not want TH to use their contact details to promote TH or third party products or services, they can choose to opt out of all or part of such promotional communications or withdraw their consent previously granted by contacting Customer Service. of TH as indicated in the “Contact” section below in this Policy. If the User has received a promotional e-mail from TH and no longer wishes to receive other e-mails of this type, he can renounce it by using the relative function for deactivating the receipt of such e-mails contained in the e-mail received from TH. Please note that when the User renounces the receipt of promotional e-mails from the TH, the User’s contact data will be “suppressed” and not deleted. This will ensure the registration and maintenance of the User’s request unless the latter subsequently provides consent to receive such communications which cancels the previous request.
If the User has a TH account, please indicate your preferences for communications when registering on our Site. Once you have indicated your preferences, you can change them by logging into your account.
Please note that if the User makes use of the waiver as described above, TH will not be able to delete his Personal Identification Data from the databases of any affiliated organizations or other third parties with whom such Personal Identification Data has already been shared.
ACCESS, CANCELLATION AND MODIFICATION
The TH may allow the User to rectify certain Personal Identification Data through the Site or through other online means. Information on the availability of online means for the rectification of Personal Identification Data is usually available on the Site or in the printed material in which the Personal Identification Data was originally sent.
Pursuant to the laws in force, the User may have the right to request access, deletion or modification of their Personal Identification Data held by the TH and, where appropriate, to request that the TH update those Personal Identification Data that the ‘User deems incomplete, inaccurate or out of date. The User also has the right to request if the TH holds any Personal Identification Data concerning him. While committing to try in good faith to satisfy the User’s request, TH may not be able to provide, delete or modify the User’s Personal Identification Data under all circumstances. For example, the TH may not be able to provide, delete or modify the User’s Personal Identification Data if this entails an excessive burden or cost or requires the modification by the TH also of the data relating to another subject. Furthermore, in certain circumstances according to the provisions of the laws in force, the User may have the right to request that the TH cease to use his Personal Identification Data by virtue of the fact that they have been acquired by illegitimate means or used in violation. of the law. TH will satisfy such requests as required and within the terms specified by the laws in force and, where permitted by law, may charge an appropriate fee to cover the costs related to the fulfillment of the User’s request.
DATA STORAGE AND MINIMIZATION
TH collects only the Personal Identification Data that he deems necessary to provide the services requested by the User, as well as to exercise his rights and fulfill his obligations as illustrated in this Policy. TH retains the User’s Personal Identification Data only for the period of time necessary for the purposes for which it was collected or according to the terms established by law.
NOTE ON THE USE OF THE SITE BY MINORS
The Site is not aimed at minors (as established by the law in force), therefore minors must not provide Personal Identification Data through the Site. If the TH learns that he has collected or received Personal Identification Data from a minor under the age of 13 years without parental consent, such data will be deleted. If you believe that TH may have data provided by or relating to a minor under the age of 13, please contact TH Customer Service as indicated in the “Contact” section of this Policy.
JURISDICTIONAL AND DATA TRANSFER PROBLEMS
The TH site is managed by Italy in accordance with the Italian and EU regulations in force. Visitors to the Site and persons who provide TH with Personal Identification Data or otherwise provide their consent to receive marketing or other information from BWI, should be aware that Italian and EU laws may differ from those in force in their country of residence. TH does not represent or warrant that the Site or any part thereof is appropriate or available for use in a particular jurisdiction. Those who decide to access the Site carry out this operation on their own initiative and at their own risk and are responsible for compliance with all local laws, regulations and regulations. TH may limit, in whole or in part, the availability of the Site to certain individuals, geographies or jurisdictions at its discretion and at any time. By transmitting their Personal Identification Data to TH, the User consents to the transfer and processing of the same in countries other than the one in which he resides, including countries that may provide a different level of data security than that of the country of residence of the ‘User, including the Italy where the TH is based. Furthermore, should TH need to transfer Personal Identification Data to any other affiliated organizations or other third parties in accordance with this Policy, the User should be aware that such entities may or may not be located in countries considered “adequate” pursuant to the laws in force in Italy or the EU or other laws.
HOW TO CONTACT TH
If you have any questions about this Policy or to update your data or change your preferences for communications, please contact the TH via e-mail at firstname.lastname@example.org or call +39.0828.851686 or write to the following address:
Tafuri Hotel s.r.l.
Customer Care Service
Viale della Repubblica, 153
84047 – Capaccio Paestum (Sa)
Please note that the security of e-mail communications cannot be guaranteed, so the User must not include any Payment Data or Sensitive Data in their e-mail correspondence to the TH.
CHANGES TO THE POLICY